Interesting, Easy, Beautiful, True?

I’ve been doing a few interviews to promote my book, The Visual Miscellaneum, and a question keeps coming up. “What makes good information design?”

This is the point where I go a bit glassy. To be honest, I don’t know. I am unschooled in both information (I was a college dropout) and design (I am a self-taught designer). I’ve never really thought about it.

So, I made a nice cup of tea and had a think and came up with this.

What Makes Good Information Design v 1.0

To me, these seem like the key components of a good infographic / data visualisation / piece of information design.

  • Information needs to be interesting (meaningful & relevant) and have integrity (accuracy, consistency).
  • Design needs to have form (beauty & structure) and function (it has to work and be easy to use).

You may disagree. I welcome your input. I may not have got it right.

Something surprised me about doing this though.

In information design, it seems, if you have just two elements, you get something tolerable and cool. i.e.

  • integrity + form = eye candy
  • interestingness + function = experiment

(I’m not entirely sure about these combos)

But if you combine three elements without the fourth, things suddenly FAIL:

  • interesting subject, solid information, looks great, but is hard to use = useless.
  • amazing data, well designed, very easy to read but isn’t that interesting = boring

What do you think? This is a work in progress. Can you help me shape this a bit? Have I missed anything?

Posted in Graph, Group MInd, Information Design.
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65 Comments

  1. Posted November 9, 2009 at 1:16 pm | Permalink | Edit

    This is an excellent diagram, and nearly sums it up. Yet I think there is still something missing. For me, good information design is about helping people make the transition from consumers of information into users of it – there is an ‘empowerment imperative’ in information design. Infographics that tell ‘a’ story (rather than many) – those that don’t leave room for the viewer’s own perspective – are just PR as far as I’m concerned.

    Raw data is pregnant with meaning. The job of infographics is help viewers make it meaningful for themselves. The job of PR is to impose meaning up on it.

    Because of the restrictions of topology there’s no room for another category (I think this is related to the four-colour theorum.) but maybe the empowerment imperative I’m talking about belongs in ‘function’ anyway.

  2. Posted November 9, 2009 at 1:26 pm | Permalink | Edit

    Very interesting thought! And as always, you’re articles fit right in the centre of you diagram.

  3. Posted November 9, 2009 at 1:26 pm | Permalink | Edit

    Seems to me that the perception depends on which way you are looking at it. There’s the “what it doesn’t have” viewpoint and then there’s the “what it has” viewpoint. IMO, both are valid.

    integrity + form = eye candy = useless + boring

    interestingness + function = experiment = ugly + rubbish

  4. Posted November 9, 2009 at 1:30 pm | Permalink | Edit

    Hi, I am an editor for the Free Pint group. I am especially interested in how information is used and I particularly enjoy your info visualization ideas. I commission short pieces for Free Pint and would be delighted if you would consider contibuting a short piece for our FUMSI magazine. Many of our subscribers are interested in info visualisation, but do not have the skills.
    Regards
    Joanna Ptolomey
    Editor FUMSI ‘USE’ Practice

  5. Posted November 9, 2009 at 2:11 pm | Permalink | Edit

    Maybe you would file this under accuracy or easiness, but what most ‘pretty’ diagrams miss is making a meaningful, accurate translation from information to visualization.

    Many infographics are inspiring and pretty but either incomplete or visualized in such a way that it’s not even clear what’s what.

    Such as this one:
    http://www.focus.com/fyi/other/boom-social-sites/

    What does the vertical position of an ellipse stand for? When was the amount of users recorded? Why would you record them at different points in time?

    Unless the infographic is clear about every aspect that contributes to the data, the infographic is only inspiration and pretty, and just flirts with our curiosity for information and design, rather than successfully combine them.

  6. Posted November 9, 2009 at 3:17 pm | Permalink | Edit

    I think this belongs in the center of itself, and this pretty much sums things up.
    Exceptionally good work, keep it up!
    Best,
    Walter

    Walter Vannini
    Translating Don Norman, Jef Raskin and Jakob Nielsen for the sheer, unadulterated hell of it, for a country of self-proclaimed designers

  7. TodayWendy
    Posted November 9, 2009 at 3:30 pm | Permalink | Edit

    I think your 3 elements without the 4th = fail is coming from the way you were thinking about things when you were designing this graphic. Because you were probably thinking “what do I get when I put A & B together” for the 2 element text, and “what do I get when I leave 1 thing out” for the 3 element text. Because things in the “boring” or “useless” category can still be “eye-candy”. I think when you’re coming up with terms 3 levels in, they need to include the 2 levels in category.

    The other thing that might be going wrong is that filling only 2 categories, you’re looking at it as a work in progress, while 3 categories is almost a finished product, but it is still flawed as a finished product.

    Still…one very cool graphic and interesting way of thinking about things.

  8. Joe Taylor
    Posted November 9, 2009 at 3:31 pm | Permalink | Edit

    Hi David,

    I’d be tempted to swap round “form” and “function”. While there are of course examples of information design with form+integrity, and function+interestingness – you can only show four of the six possible combinations of two, and I think those are the two that occur least often.

    Thinking about the terms in their adjective form (Form=Beautiful, Interestingness=Interesting, Intrgrity=True, Function=Useful), I come up with these combinations:

    Beautiful + Interesting = Attention-grabbing
    Interesting + True = Informative
    True + Useful = Applicable
    Useful + Beautiful = Desirable

    So in set notation,

    Successful information design
    = Beautiful ∩ Interesting ∩ True ∩ Useful
    = Attention-grabbing ∩ Applicable
    = Informative ∩ Desirable.

    I don’t think anyone would argue with that! ;-)

  9. Peter Scheyer
    Posted November 9, 2009 at 4:24 pm | Permalink | Edit

    I like it! The areas of the diagram with 3 of the elements but not the fourth really resonated with me. Things that are useless are always fixable and valuable, and it’s the same for the other areas in the same vein. I considered seeing a new idea in a visual format and thinking ‘it’s boring, but we can fix that! And otherwise it’s great!’

    The eye-candy and experimental areas struck my interest as philosophy and practice; philosophy is elegant and truthful, but not always interesting or functional. Perhaps with regard to information design elegant is the word I was thinking of when you said eye-candy; something with an appealing form and an internal consistency which is only situationally appropriate or has a very specific audience.

    When i see diagrams like this i tend to think of who each color is aimed at, a meta-target audience if you will, and it was pretty easy for me to come up with someone for each area, which I think means it works.

  10. Cory O'Connor
    Posted November 9, 2009 at 5:45 pm | Permalink | Edit

    I think that interestingness is redundant. The process of information design is blind to the information being conveyed. It is a process which operates on data which may be interesting or not to produce something for an audience. Surely if your audience is a random collection of people, you should hunt for data they will find interesting when presented out of the blue.

    In essence, successful information design shouldn’t generate interesting information, it should use it.

  11. Posted November 9, 2009 at 5:53 pm | Permalink | Edit

    Very nice visual. As with all of your work, if for some reason it doesn’t portray the concept in full, at least it generates the valuable discussion about the subject matter!

    But with this one, I think you’ve almost hit the nail on the head. I do agree with TodayWendy in that having 2/4 categories makes a worthwhile work in progress, but 3/4 makes a failed finished product. In order for the complete finished product, all 4 categories must be met.

    Nice work!

  12. Ecotechnologist
    Posted November 9, 2009 at 7:06 pm | Permalink | Edit

    You’re missing simplicity.

    Its got to be obvious. Otherwise you lose the punters.

  13. Posted November 9, 2009 at 7:09 pm | Permalink | Edit

    hey david,

    your diagram looks good. certainly help a beginner to info design. i like what a previous comment said, connor i think,

    it is about selection, its all well and good about presenting data, but what problem, insight is it going to give someone, it might be useless. you might want to compare data from the past to offer some insight or alternate organisations stats.

    i think colour plays an important role in making what otherwise might be dull boring visuslisation. making it vibrant and appealing.

    i know with your work david, i might be over plugging it, but you give some really nice framing-sectioning to your data breaking up the structure and making it easier to digest. but also they have plenty of ‘white’ space to improve the redundancy of someones vision and cognition.

    they balance word-number and image-shape as well. oh and also, a nice clean, good font.

    well, theres my few thougths you can read more at my paper http://visualisationmagazine.com/blogvisualthinkmap/2009/11/how-do-visualisations-enhnce-the-communication-of-data.html

    i posted some curiousities here: http://visualthinkmap.ning.com/forum/topics/what-makes-an-information

    cheers

  14. Paryk Zabicki
    Posted November 9, 2009 at 7:09 pm | Permalink | Edit

    I agree with Cory O’Connor.

    Information gains interestingness train in use. And varies on context. Some data can be very interesting for specific group of people/accurate time of presentation (i.e. infographic with death rate of swine flu would be much less interesting if you would show it in two years from now).

    Actually if you have time to read. To understand ontic status of information I would suggest you reading “Memoirs of a Space Traveller” by StanisÅ‚aw Lem. In one of voyages he’s analysing status of information with some very surprising conclusions.
    If you don’t want to check S/F book :-), you may try with some U. Eco books in order of importance to the topic: “Semiotics and the Philosophy of Language”, “A Theory of Semiotics”, “The Limits of Interpretation”.

    One last word I love and admire your work. Thank you for sharing, have fun =).

    With best wishes,

  15. sarah
    Posted November 9, 2009 at 7:51 pm | Permalink | Edit

    i guess your chart is rubbish since it’s inaccurate.
    you’re missing:
    form + interest
    and
    integrity + function

  16. Amour De Cosmos
    Posted November 9, 2009 at 8:02 pm | Permalink | Edit

    Interesting, Easy, Beautiful, True?

    Easy yes. Trite certainly.

    An exceedingly boring and poorly conceived rehash, using Venn diagrams — a mode of representation from the 1880′s no less. Ridiculously trite and if you are getting paid for design, my God!

  17. Shaun
    Posted November 9, 2009 at 8:19 pm | Permalink | Edit

    A quibble about the “useless” label (the bit where Integrity fails to overlap with the other attributes).

    If a visualization meets the Interestingness, Function, and Form tests, yet lacks Integrity (e.g. the data are wrong), that particular visualization isn’t useless, it’s dangerous.

  18. Shaun
    Posted November 9, 2009 at 8:23 pm | Permalink | Edit

    Ack! Strike the reference to “useless” and substitute “rubbish”. The intended point still holds, I think.
    And never never make comments while drinking your lunch.

  19. Posted November 9, 2009 at 8:45 pm | Permalink | Edit

    I’m glad you added the “integrity” bubble. It shows that you realize that lies are information.

    However, I would suggest that successful information design means different things to different people. At the top of the corporate ladder, a successful information design is one that puts dollars in your pocket. At the bottom, it’s one that accurately describes your product (or at least your intentions for your product which in your hubris you may mistake for description).

    Lets face it, Nike has very successful information design. They have only really shown corporate “integrity” (taking integrity in the moralistic sense not in that they are acting as a corporate whole) when their awful acts have been splashed across media headlines. A definite lack of honesty. Would anyone have bought shoes and made Nike a powerful company if they had advertised what their factories looked like? That would be the truth, but it would not be successful.

  20. eileen
    Posted November 9, 2009 at 9:05 pm | Permalink | Edit

    I find it interesting (and spot-on) that the areas adjacent to “success” are rubbish, useless, boring, and ugly.

  21. Jon Plummer
    Posted November 9, 2009 at 9:38 pm | Permalink | Edit

    Not much time to analyze your diagram at the moment, but when faced with four-way venn diagrams I am always tempted to ask:
    1) What if you swap the bottom and right circles?
    2) Four-way venns should really look something like this: http://research.stowers-institute.org/mcm/venny4.png , which shows all possible two- and three-way combinations. Your diagram covers the threes, but doesn’t show interestingness + form or integrity + function. There may be some useful thought in there.

  22. Posted November 9, 2009 at 10:31 pm | Permalink | Edit

    @sarah — yes, I was going to make the same point (but not the rubbish comment!)

    integrity + function = traditional infovis
    interestingness + form = exclusively art

    4-way venn diagrams are dangerous!!

  23. Posted November 10, 2009 at 7:02 am | Permalink | Edit

    One of the chagrin-inducing aspects of my iSchool experience this year was being assigned to read a usability book that was itself unusable.

    Perhaps once you get this worked out for your own books you could create a niche doing UX consulting for the publishing industry?

  24. cen
    Posted November 10, 2009 at 9:32 am | Permalink | Edit

    I am missing the question after the relationship between the 4 factors. They are connected, something which is missing in the graph – see the discussion regarding “form follows function”.

  25. Posted November 10, 2009 at 1:58 pm | Permalink | Edit

    Hi!
    I L-O-V-E your work!
    Became an absolute fan!
    ; )
    Thank You!
    Cheers!
    TC

    P.S.: Please check the writing of the word “meaningful” at the top of the diagram.
    ; )

  26. Tim
    Posted November 10, 2009 at 5:29 pm | Permalink | Edit

    don’t listen to the haters with the switch to a different 4 way venn. if your audience is new data vis people, keep it simple. A graphic is not supposed to represent all data just the data you want to and can convey. Tailor your diagram to your audience. you totally did. Love the graphic, keep it up!

  27. david
    Posted November 10, 2009 at 10:31 pm | Permalink | Edit

    @cory “The process of information design is blind to the information being conveyed.”

    I dunno. That’s like saying “the process of writing is blind to the subject being conveyed”.

    “Surely if your audience is a random collection of people, you should hunt for data they will find interesting when presented out of the blue.”

    I think I agree. think you can make some data or information interesting for everyone and anyone looking at it, not just a specific audience, if that’s what you’re saying. Obviously different audiences will find different things interesting. But I think there may be information design equivalent of a “front page story” that will grab everyone.

  28. Rose
    Posted November 11, 2009 at 12:35 am | Permalink | Edit

    You have a typo, “meaingful”.

  29. Karl
    Posted November 11, 2009 at 1:20 am | Permalink | Edit

    Not sure if you have the right four ‘ingredients’.

    I played a bit with the intersections and came up with some new combinations.

    I think the right ingredients might in fact be Purpose, Form, & Meaning. I don’t for example think that both beauty and interestingness are essential. I think they can substitute for each other and they’re really two sides to the same coin – the ‘coin’ of form.

  30. david
    Posted November 11, 2009 at 8:12 am | Permalink | Edit

    @karl Thanks! that’s great. I love the addition of “hypothesis”, “lark”, “investigation” and “facade” – really opens it up.

    re: dropping interestingness

    (http://cid-11863e06427767a2.skydrive.live.com/self.aspx/GoodInformationDesign/PurposeFormMeaning.png)

    I’m not sure. Its specifically information design we’re referring to. Rather than design per se. Interestingness may be the extra spoke that information design demands from design.

    I’d also make a distinction between ‘interest’ and ‘interestingness’. Interest seems to me like the external response from a viewer, regardless of the content. ‘Interestingness’ more of a tangible or emergent charge in the information itself, coming from the content.

  31. r4i
    Posted November 11, 2009 at 10:51 am | Permalink | Edit

    “Information design is not the same as information architecture; it is not merely an “enlightened” version of graphic design; it is not somehow a niche component in interface or experience design.”The Visual Miscellaneum is a Beautiful book, and great site, what’s the typeface you are using on the cover?

  32. Karl
    Posted November 11, 2009 at 6:23 pm | Permalink | Edit

    @david – “really opens it up” – like a fine wine, eh? :)

    I work in information design (as opposed to ‘pure’ design) and I guess I’m not suggesting that interestingness is not important. I’m just saying that ‘beauty’ and ‘interestingness’ are not both equally necessary ingredients to good information design nor absolutely necessary at the same level of import as form & function. IMHO, they may be necessary if you’re creating a book trying to attract people into seeing information as both relevant and attractive (a very worthy cause and one that I support, btw) but not so elemental in day-to-day information design.

    Here’s the reason. If the audience (especially a business audience) is motivated – “I NEED to SEE my data to achieve my goals” – they will look past some of the ugly and boring if they get the understanding they’re looking for. Over-emphasis on ‘beauty’ and ‘interestingness’ can even become warning flags that the message may have been manipulated either for esthetic reasons or worse. Not all information to be portrayed accurately can be beautiful or interesting – nor should all information design ‘stand on it’s own’ (be fully interpretable without additional explanation). I believe that really good information design shows new perspectives on data that were otherwise unavailable (not yet unlocked) to the audience. Many folks who work in infovis (myself formerly included) think the holy grail to visualization is provide visuals that need no (or very minimal) commentary, explanation, or narrative. Just not so in ‘real life’. The key here is to maximize understanding in your audience – not to exclusively perform a ‘feat’ of design that is heralded by your design peers.

    Note: not sure if I’m being too harsh – not my intent. :) I really respect your work and approach. And I feel that too many information designers are not sufficiently skilled in providing beautiful and interesting designs – I just feel like you have to be careful about swinging the pendelum too far to the other side.

  33. Nicholas
    Posted November 12, 2009 at 4:28 pm | Permalink | Edit

    It is a very though provoking diagram.

    However, it might be improved if you extended the diagram into three-dimensions so that the four components interestingness, function, integrety and form were intersecting spheres, each centred on one of the four vertices of a tetrahedron. The four end-menbers would then mutually intersect.

  34. david
    Posted November 12, 2009 at 6:13 pm | Permalink | Edit

    @Nicholas 3D is a great idea!

  35. Posted November 12, 2009 at 6:57 pm | Permalink | Edit

    a lot of good comments here. i’m in agreement with most so i do not much to add but, i have a problem with the word “interesting” i don’t think it is appropirate and even less so when you define by “meaningful” and “revelant” both of which are really important when conveying any in formation design. as an information design for over 20 years, i find the information must easily allow the recipient act upon the informaiton in the way in which it was intended. i write a blog on information design http://informationdesigndoc.blogspot.com

  36. Posted November 12, 2009 at 7:14 pm | Permalink | Edit

    Interesting that there is such a similarity between your principals and Vitruvius’s three principals of architecture.

    Durability – it should stand up robustly and remain in good condition.
    Utility – it should be useful and function well for the people using it.
    Beauty – it should delight people and raise their spirits.

  37. Nicholas
    Posted November 12, 2009 at 7:52 pm | Permalink | Edit

    Re: Interestingness
    Importance, significance, or value might be good or better alternative end-members.

  38. Posted November 13, 2009 at 5:51 am | Permalink | Edit

    Two suggestions:
    1. form might be better called aesthetics?
    2. eye candy seems like it should be form + interestingness. I personally tend to think of eye candy as having less integrity.

    Point (2) brings up one of the constraints discussed by Joe with this design: you can’t see the intersection of two opposites by themselves. Not that this setup is wrong, but I’m curious about what compelled you to have interestingness and form be opposites. There are 2 other possibilities you may want to play with, or you could use 3 circles instead..

  39. Posted November 13, 2009 at 8:01 am | Permalink | Edit

    I agree with everything TodayWendy said.

    Thanks for putting it online!

  40. Marty
    Posted November 13, 2009 at 5:54 pm | Permalink | Edit

    Going to your thought that graphics meeting 2 conditions seem to have value but meeting 3 fail, I offer that perhaps what is going on is that you upped your expectations when 3 conditions are met, so you focus on what is missing, whereas with only 2of 4 conditions met, expectations are lower and can be met because you have internalized the limitations of what you’re seeing.

    For example, look at the “Boring” area. Take out Function and it becomes “eye-candy.” But, there’s no intrinsic reason why taking out Function should make it less visually appealing (i.e., “eye-candy.”) Ditto if “Proof of Concept” makes sense where shown, why does ADDING Form make it “Useless.” I think you’re moving the goalposts.

  41. Posted November 15, 2009 at 7:02 pm | Permalink | Edit

    It seems to me you are using precisely the principles of information design that Edward Tufte champions in his classic trilogy, starting with The Visual Display of Quantitative Information.

    How does your philosophy of information design relate to his?

  42. Posted November 15, 2009 at 7:28 pm | Permalink | Edit

    For historic, mass market, one way information design you may not need the “interestingness” dimension.

    But, for the future, there is a new design dimension needed for successful information design. (Maybe it needs a different name that “interestingness” but you are on the right path.)

    The future of successful information design is when the right people find the information. The right people being, as @adamnieman says, the people who are ready to go beyond consuming info.

    For example, “what is interesting” about a song and to whom it is interesting will be different if it the song is for:
    a) someone to download and listen to
    b) aspiring musicians who would use the song to improvise on

    Before you say – that’s a functional dimension, consider that in today’s market, the “put it up there an hope they come” marketing strategy just doesn’t work. The information design strategy has to extend out into the infosphere and harvest the right people.

    Once they come to the destination, then the information design has convert curiosity into consumption and beyond.

    The “interestingness” dimension you are contemplating gets at these new challenges.

    I’ve been working on this here: http://bit.ly/c2fmk\

    What do you think of these points?

    Katherine Warman Kern
    @comradity

  43. Posted November 15, 2009 at 11:20 pm | Permalink | Edit

    Dear David:
    This is a great illustration from a great blog, based on a great book.

    Anyone who handles complex information can profit from your book–an excellent value.

    Roger

  44. Posted November 18, 2009 at 11:20 am | Permalink | Edit

    Really interesting way of laying it down, needs pondering – thanks!

  45. Posted November 18, 2009 at 10:54 pm | Permalink | Edit

    Three way Venn diagrams are complete but 4-way ones aren’t. That is, there are two missing cases:

    interestingness + form but no integrity and no function,
    and conversely
    integrity + function but no interestingness and no form.

    I claim, therefore, that the chart itself lacks integrity.

    You are also much harsher on efforts with three characteristics rather than two, so the chart classifies itself as “useless” which I think is excessive. It’s just missing two cases. (I also don’t see why having three characteristics should be worse than two, which again to me looks like a failure on the integrity axis.)

    I’m always shocked to see four-way Venn diagrams, as if people had never noticed that they don’t work. Counting to sixteen is really not that difficult.

  46. Posted November 25, 2009 at 12:50 am | Permalink | Edit

    hi, I like this post I’m interesting in traslate it to spanish language, can iI traslate it for my blog.? i think that your ideas are greats, if you are interesting please send me a mail, or in a comment here.

    greetings from Mexico

  47. Will
    Posted November 27, 2009 at 2:37 pm | Permalink | Edit

    @Michael Tobis

    I was going to say that the missing intersections made it lack function, not integrity – but I guess you could say it lacked that too. Ironically, this 4-way Venn doesn’t offer a description of charts that lack both function and integrity!

  48. Sofia
    Posted November 30, 2009 at 6:15 pm | Permalink | Edit

    Like Nicholas mentioned, the problem with 4 circles in 2D is that they do not form all possible combinations of the four sets.

    For a mathematically accurate 4-set Venn diagram (and venn diagrams of a lot more sets!) Google the book by Edwards “Cogwheels of the Mind: the story of venn diagrams”

    (Also, I just purchased THREE copies of your book. Its fantastic – congratulations!)

  49. Posted December 8, 2009 at 8:17 pm | Permalink | Edit

    Simple, elegant and beautiful. Pure genius.

  50. jaytothegf
    Posted December 31, 2009 at 10:33 pm | Permalink | Edit

    hey, awesome diagram. i think this summarises life. maybe the happy working class (2 out of 4 will do nicely) represents the optimal choice?

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